Frequently Asked Questions
Answers to common questions about ordering Nalgene products from Nalgene.
Where do you ship?
We ship within the United States. Standard Shipping is free.
How long does shipping take?
Processing normally takes 1–2 business days. After shipment, transit normally takes 4–6 business days. Weekends and United States federal holidays are excluded, and these are estimates rather than guarantees.
How do I track an order?
Tracking is sent to the order email after shipment.
Can I change or cancel an order?
Contact us as soon as possible before shipment. We will try to help, but a change or cancellation is not guaranteed.
Can I return an item?
Eligible unused items in original condition and packaging may be requested for return within 30 days after delivery. Provide the order number or proof of purchase. We cover return shipping for an eligible return and provide the return method or prepaid label.
When will I receive a refund?
After a return is received and approved, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional posting time.
What if an item is damaged, missing, or incorrect?
Contact us promptly with the order information and photos so we can review the issue.
Which payment methods are available?
The payment methods currently available for a specific order are displayed on the secure checkout page. A method that is not offered at checkout is not available for that order. Orders are processed in USD through secure checkout.
How do I contact you?
Email Support@Nalganam.shop, call (919) 499-3266, or write to 1355 T St NW, Washington DC 20009, United States.